Please take note of the Division of Human Resources services schedule during the upcoming winter break.
Human Resources will be closed Monday, December 25 through Tuesday, January 2 for Penn's Special Winter Vacation and winter holidays. However, during the break many of our resources will still be available to University faculty and staff. Please note that services may be closed, limited, or operating on modified schedules December 25 through January 2. See the schedule below for details.
Division of Human Resources Winter Hours |
Resource |
Contact Information |
Services |
Holiday Schedule |
Penn Employee Solution Center |
215-898-7372
SolutionCenter@upenn.edu
www.solutioncenter.upenn.edu |
A comprehensive call center with answers to your HR and Payroll related questions |
Closed: December 25 – January 2 |
Benefits Solution Center |
1-866-799-2329
www.hr.upenn.edu/benefits |
For questions about Penn's health and life insurance benefits, and FSAs |
Closed: December 22, December 25, and January 1. Live message service will be available to assist with urgent need 8 AM to 10 PM EST. |
TIAA Retirement Call Center |
1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement |
Penn's retirement plans |
Closed: December 25 and
January 1 |
Staff and Labor Relations |
215-898-6093
www.hr.upenn.edu/workplace-issues |
Emergency employee and labor relations issues |
Closed: December 25 – January 2 |
Employee Assistance Program |
1-866-799-2329
www.hr.upenn.edu/eap |
Personal and professional life issues |
Available 24 hours a day, 7 days a week |
Health Advocate |
1-866-799-2329
www.healthadvocate.com/upenn |
Free and confidential help with navigating healthcare benefits and services |
Closed: December 22, December 25, and January 1. Live message service will be available to assist with urgent needs 8 AM to 10 PM EST. |
Bright Horizons |
877-BH-CARES (242-2737)
https://clients.brighthorizons.com/penn |
Back Up Care for children and adult/elders; Self-source discounts for long-term family care solutions (babysitting, nannies, household support, enrichments, pet care) |
Please register and schedule care in advance.
Care consultants are available 24/7 to assist |
Broadspire |
866-357-1122 |
Long-term Disability support and information for employees and their families |
Closed: December 25 and January 1 |
Onboard@
Penn |
215-898-7372
https://www.onboard.upenn.edu |
A walk-in center that provides onboarding services for new hires and current Penn faculty and staff |
December 22: Last appointment scheduled at 1 PM, contact: solutioncenter@upenn.edu
Closed: December 25 – January 2 |
Virgin Pulse Member Services |
1-855-920-2290 (M-F, 8 AM – 9 PM ET)
Live Chat (M-F, 2 AM – 9 PM, EST)
and web support at https://join.virginpulse.com/penn |
Penn's Be in the Know wellness platform partner and Member Services options. |
Closed: December 25, December 26, and January 1. |
