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Financial Services

Offices within the Division of Finance will largely be closed during Winter Break.

Comptroller's Office:

  • Financial Reporting & Accounting Operations: Our offices will close from December 25 through January 2.
  • Payroll: Paychecks and Pay Cards will continue to be mailed to recipients during Winter Break. Any questions regarding payroll or enrolling in direct deposit should be submitted to the Employee Solution Center at solutioncenter@upenn.edu.

Finance & Treasury: Finance & Treasury, which includes Cash Management, will provide limited services during Winter Break. We will monitor the University's bank accounts and all transactions will be posted in the appropriate month. Cash and checks dropped in the Cash Management drop box in the Franklin Building will be processed after the Break. If you require urgent support, we will be monitoring the Cash Management support inbox at dofcashmgmt@pobox.upenn.edu.

Financial Systems & Training: Our offices will close from December 25 through January 2. If you have an urgent need, contact Information Technology Services (ITS) via email or the online support options and indicate that your support request is urgent. Support cases will be reviewed once per day during the office closure. Email us at FinanceITS@upenn.edu or visit https://FinanceITS.freshdesk.com

All financial and student-related systems are expected to be available and operating according to their regular schedule. However, the support team will not be available to assist during business hours.

Gift and Investment Services: Gift and Investment Services will mostly close from December 25 through January 2. The Gift Processing team will be working December 26 through December 29. For securities donations, please email Jeanie@upenn.edu or call 215-898-7254. For cash/credit donations please email devgifts@lists.upenn.edu or call 215-898-2672.

Global Support Services: Our offices will close from December 25 through January 2. Please contact us via email with important inquiries (dofglobalsupport@pobox.upenn.edu). This e-mail will be monitored periodically.  International emergencies can be directed to Penn Police who will reach out via mobile if needed.

DOF Human Resources: DOF HR can be reached by calling 215-761-2116 or emailing rle@upenn.edu.

Office of Research Services: ORS will close from December 25 through January 2.

Procurement Services:
Procurement and Travel Services: Closed December 25 and January 2. Limited service is available weekdays December 26 through December 29 from 9:30 AM – 1:30 PM. The office reopens January 3.

Travel Agency: World Travel, Inc. – Agents available 24 hours per day, every day; book travel online through Concur or call World Travel directly at 888-641-9112.

Disbursements: Our offices will close from December 24 through January 2, but we will be monitoring email. If you have an urgent matter, please contact the following staff:

Risk Management & Insurance: Risk Management & Insurance will close from December 25 through January 2. In the event of an emergency, please contact us via email at dofriskmgmt@pobox.upenn.edu. Should you be traveling and have an international incident or experience an international crisis, please contact either International SOS (215-942-8478) or Penn Police at (215-573-3333).

Student Registration and Financial Services: SRFS will close from December 25 through January 2 but will respond to emails as soon as possible. To reach a financial aid counselor or representative, please email sfsmail@pobox.upenn.edu. The Office of the University Registrar can be reached at registrar@upenn.edu. Refer to the SRFS Contact Us page for other SRFS email addresses.
Winter Break Operations & Services

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