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Human Resources

Division of Human Resources staff will work remotely until further notice.

While Penn Human Resources campus offices will be closed, we will maintain regular hours through remote operations. We will strive to continue supporting faculty and staff during this unprecedented situation.

Most Human Resources services will still be available to University faculty and staff during limited campus operations. Please note that these services may operate on modified schedules. See the chart below for details.

Resource

Contact Information

Services

Schedule

Employee Solution Center

215-898-7372
hcmsolutioncenter@upenn.edu
 www.solutioncenter.upenn.edu

A comprehensive call center with answers to your HR and Payroll related questions

Regular Hours
9:00 am - 5:00 pm ET, Monday-Wednesday, Friday
9:00 am - 3:00 pm ET, Thursday

Benefits Solution Center

1-866-799-2329
www.hr.upenn.edu/benefits

For questions about Penn's health and life insurance benefits, and FSAs

Regular call center hours: 8am-10pm EST

Retirement Call Center

1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement

Penn's retirement plans

 

Staff and Labor Relations

215-898-6093
www.hr.upenn.edu/workplace-issues

Emergency employee and labor relations issues

Regular Remote Hours
8:30 am - 5:00 pm ET, Monday- Friday
(Voicemails checked daily)

Employee Assistance Program

1-866-799-2329
www.hr.upenn.edu/eap

Personal and professional life issues

Available 24 hours a day, 7 days a week

Health Advocate

1-866-799-2329
www.healthadvocate.com/upenn

Free and confidential help with navigating healthcare benefits and services


Available 24 hours a day, 7 days a week

Care.com Backup Care

1-855-781-1303
penn.care.com

Temporary in-home dependent child and adult care services to help you manage your professional responsibilities

Please register and schedule care in advance.

Care services are available 24 hours a day, 7 days a week.

Onboard@Penn

215-898-7372
https://www.solutioncenter.upenn.edu/home/onboard

A walk-in center that provides onboarding services for new hires and current Penn faculty and staff

Onboard@Penn onsite operations are suspended until further notice. Onboard@Penn staff will continue their normal operations remotely.

Regular Remote hours
9:00 am - 5:00 pm ET, Monday-Wednesday, Friday
9:00 am - 3:00 pm ET, Thursday

During this period, Onboard@Penn will utilize Equifax I-9 Anywhere to continue processing I-9s for all new hires of the University. Should new hires have trouble after 3 attempts finding a remote location that is open or will take them in a timely matter, they should send a copy of their documents via secure share. More information on this option can be found on the onboard@penn website

StayWell Helpline

1-855-428-6324
penn.staywell.com

Penn’s Be in the Know call center.

Regular hours

COVID-19 Operations Information

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