Resource |
Contact Information |
Services |
Schedule |
Employee Solution Center |
215-898-7372
hcmsolutioncenter@upenn.edu
www.solutioncenter.upenn.edu |
A comprehensive call center with answers to your HR and Payroll related questions |
Regular Hours
9:00 am - 5:00 pm ET, Monday-Wednesday, Friday
9:00 am - 3:00 pm ET, Thursday |
Benefits Solution Center |
1-866-799-2329
www.hr.upenn.edu/benefits |
For questions about Penn's health and life insurance benefits, and FSAs |
Regular call center hours: 8am-10pm EST |
Retirement Call Center |
1-877-PENN-RET (1-877-736-6738) www.hr.upenn.edu/retirement |
Penn's retirement plans |
8:00 am – 5:00 pm, Monday-Friday |
Staff and Labor Relations |
215-898-6093
www.hr.upenn.edu/workplace-issues |
Emergency employee and labor relations issues |
Regular Remote Hours
8:30 am - 5:00 pm ET, Monday- Friday
(Voicemails checked daily) |
Employee Assistance Program |
1-866-799-2329
www.hr.upenn.edu/eap |
Personal and professional life issues |
Available 24 hours a day, 7 days a week |
Health Advocate |
1-866-799-2329
www.healthadvocate.com/upenn |
Free and confidential help with navigating healthcare benefits and services |
Available 24 hours a day, 7 days a week |
Care.com Backup Care |
1-855-781-1303
penn.care.com |
Temporary in-home dependent child and adult care services to help you manage your professional responsibilities |
Please register and schedule care in advance.
Care services are available 24 hours a day, 7 days a week. |
Broadspire |
1-866-357-1122 |
Long-term Disability support and information for employees and their families |
Broadspire’s Customer Service Center is staffed 24 hours a day, 7 days a week |
Onboard@Penn |
215-898-7372
https://www.onboard.upenn.edu/ solutioncenter@upenn.edu |
|
On Campus
Monday, Tuesday, and Thursday
9 a.m. to 5 p.m., by appointment only
Remote Service
Monday-Friday
9 a.m. to 5 p.m.
During this period, Onboard@Penn will be accepting electronic I9’s sent via email from the new hire. They should send a copy of their documents via secure share. More information on this option can be found on the onboard@penn website. |
Virgin Pulse Member Service |
1-855-920-2290 (M-F, 8am-9pm ET)
Live Chat (M-F, 2am-9pm, EST) and web support at join.virginpulse.com/penn
855-920-2290 |
Penn’s Be in the Know wellness platform partner and Member Services options. |
8:00am-9:00pm EST Monday-Friday |
