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Human Resources

Division of Human Resources staff will work remotely until further notice.

While Penn Human Resources campus offices will be closed, we will maintain regular hours through remote operations. We will strive to continue supporting faculty and staff during this unprecedented situation.

Most Human Resources services will still be available to University faculty and staff during limited campus operations. Please note that these services may operate on modified schedules. See the chart below for details.


Contact Information



Employee Solution Center


A comprehensive call center with answers to your HR and Payroll related questions

Regular Hours
9:00 am - 5:00 pm ET, Monday-Wednesday, Friday
9:00 am - 3:00 pm ET, Thursday

Benefits Solution Center


For questions about Penn's health and life insurance benefits, and FSAs

Regular call center hours: 8am-10pm EST

Retirement Call Center

1-877-PENN-RET (1-877-736-6738)

Penn's retirement plans


Staff and Labor Relations


Emergency employee and labor relations issues

Regular Remote Hours
8:30 am - 5:00 pm ET, Monday- Friday
(Voicemails checked daily)

Employee Assistance Program


Personal and professional life issues

Available 24 hours a day, 7 days a week

Health Advocate


Free and confidential help with navigating healthcare benefits and services

Available 24 hours a day, 7 days a week Backup Care


Temporary in-home dependent child and adult care services to help you manage your professional responsibilities

Please register and schedule care in advance.

Care services are available 24 hours a day, 7 days a week.



A walk-in center that provides onboarding services for new hires and current Penn faculty and staff

Onboard@Penn onsite operations are suspended until further notice. Onboard@Penn staff will continue their normal operations remotely.

Regular Remote hours
9:00 am - 5:00 pm ET, Monday-Wednesday, Friday
9:00 am - 3:00 pm ET, Thursday

During this period, Onboard@Penn will be accepting electronic I9’s sent via email from the new hire. They should send a copy of their documents via secure share. More information on this option can be found on the onboard@penn website.

StayWell Helpline


Penn’s Be in the Know call center.

Regular hours

COVID-19 Operations Information

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